At Parkside Physiotherapy & Rehabilitation Centre, we are aware of how important your time is, so we make every attempt to begin your appointment at its scheduled time. We understand that last-minute changes in your schedule are impossible for you to avoid. However, cancellations, no-shows or late arrivals hinder our ability to administer treatment to you, as well decrease our ability to accommodate other patients.
We will attempt to remind you of your appointment a day in advance. However, do not rely on these calls to keep track of your appointments. You are fully responsible to keep up your scheduled time. We require a minimum 24-hour notice for cancellation of an appointment. You will be charged a cancellation / missed-appointment fee equivalent to the full fee for the appointment time reserved for you.
If you arrive late, your session may be shortened in order to accommodate other patient whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other patients, please plan accordingly and be on time.